Tag Archives: customer service

Excellence: Sometimes but not Always

The Beginning: Tuesday, April 3, 6:45 am: I walked to my local Wells Fargo branch and deposited my pay check. Got a receipt, but the ATM ate my card for breakfast. Called Customer Service and was told there was no … Continue reading

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The Arrogance of Excellence

There are companies I call, like my cable company, where service is so bad that getting a human being in less than five rings is a successful call no matter what happens from there. When service is bad, even a … Continue reading

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