Category Archives: corporate responsibility

The Arrogance of Excellence

There are companies I call, like my cable company, where service is so bad that getting a human being in less than five rings is a successful call no matter what happens from there. When service is bad, even a … Continue reading

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Screw Business as Usual

This is the era of the Arab Spring, the mortgage crisis, “too big to fail,” Occupy Wall Street with its offshoots almost everywhere; and ubiquitous cell phones and cameras that are linked to massive Internet based social networks. It is … Continue reading

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