Author Archives: Hal Amens

A Great Idea that will Change the World!

A great idea that will change the world! Wow, sounds exciting … but at the same time there is something about it that is a bit scary. We have seen too many world-changing ideas that were either wrong from the … Continue reading

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Excellence: Sometimes but not Always

The Beginning: Tuesday, April 3, 6:45 am: I walked to my local Wells Fargo branch and deposited my pay check. Got a receipt, but the ATM ate my card for breakfast. Called Customer Service and was told there was no … Continue reading

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The Arrogance of Excellence

There are companies I call, like my cable company, where service is so bad that getting a human being in less than five rings is a successful call no matter what happens from there. When service is bad, even a … Continue reading

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Screw Business as Usual

This is the era of the Arab Spring, the mortgage crisis, “too big to fail,” Occupy Wall Street with its offshoots almost everywhere; and ubiquitous cell phones and cameras that are linked to massive Internet based social networks. It is … Continue reading

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Flowcharts with Graphics

It is often difficult to talk about a proposed change in a business process or new computer system with potential users, managers and executives who understand their business but have little or no process redesign or systems development expertise. A … Continue reading

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Don’t Shoot

Stopping the drug dealing and killing on the streets of America’s inner cities by David M. Kennedy © 2011 This is a story of one man’s determination to stop drug dealing and killing on the streets of America’s inner cities, … Continue reading

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Training Development & Delivery

Almost all of my experience with the development and delivery of training has been in the context of larger consulting assignments. All of the training projects have been initiated to support the implementation of major changes in systems or processes … Continue reading

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